After the installation of your new Telephone System, it is your commitment to maintain the equipment in proper working order so that it's dependability is insured for many years to come.
We will provide emergency service on a seven-day week, 24 hour per day basis by manufacturer trained and certified technicians. Our normal response time for emergency service calls is within two (2) hours of initial notification. Minor malfunctions and routine service shall be provided with in twenty-four (24) hours of notification.
During the first, two years, all service, maintenance and replacement parts are provided at no charge per system warranty. For systems out or warranty, Service Agreements are available at a nominal cost.
Statement Of Service Commitment>
Any equipment that fails to perform under normal usage will be replaced or repaired at no charge, while under Service Agreement. Lightning damage, water damage, and other acts of God are NOT covered under Service Agreement. Customer negligence or problems related to South Central Bell or Long Distance equipment or other services are also NOT covered.
If, for any reason, you choose not to retain the Service Agreement, or prefer to have maintenance performed on a service call basis, you may cancel the contract thirty (30) days prior to its anniversary date of any year.
Moves, adds, and changes to your installed system are done on a time and materials basis. The current labor rate for these services is $95.00 per hour.
To accomplish our service commitments, SETCOM has three distinct advantages over the competition:
- Factory trained technicians who provide expert installation and maintenance.
- Radio and beeper dispatched service fleet with spare parts for emergency service.
- A complete inventory of spare parts for all of our installed systems at each branch location.
- All communications vendors will talk about the quality of service they provide. We encourage our prospective customers to contact any of our existing customers in order to verify our dedication to 'SERVICE AFTER THE SALE'. Ask them about our responsiveness, qualifications, and experience of your installation and service personnel.