What type of phone system do I have? ANSWER>>
	Today is daylight savings time and/or my time is off. How can I change the time? ANSWER>>
	My Message light is blinking but when I press the button, it does not go into my voicemail box. How can I fix this?ANSWER>>
	My lines are down. How can I tell if it is a problem with my service provider or my SETCOM, Inc. telephone equipment? ANSWER>>

What type of phone system do I have?

Phone systems have advanced in both technology and reliability over the years. As phone systems last longer and longer, there is a growing diversity of product lines in many of our customer's places of business. So how can you tell which phone system you have?

If you purchased your phone system from SETCOM within the last 3 years, chances are that you have one of our Strata CTX products. If you are not sure and would like to make sure exactly which type of phone system you have, it can be easily located on your phone system's main cabinet. The phone system should be located in the main telephone equipment room (normally the room with lots of wires in it). The model of you phone system should be clearly marked on the front panel of the system. Some common systems are the Strata CTX 100 and the Strata DK 40i.

If you are unable to determine what type of system you have, feel free to give us a call at 800-330-4243 and we will be happy to help you.

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Today is daylight savings time and/or my time is off. How can I change the time?

For the CTX 28, 100, and 670

1. At any extension, press the Intercom key, then #652 (you will hear a confirmation tone)
2. Enter the current time in 24-hour format (i.e.- 1:00 pm = 13:00) – HHMMSS - For the seconds, just use 00 (example - 2:45 pm = 144500)
3. Press the # sign and you will hear another confirmation tone.

Note: The current release of the CTX software adjusts daylight savings time automatically!!! For information on upgrading to this software, call us at 800-330-4243 to set up your upgrade for this convenient feature and many others.

For the Strata DK 14, 16e, 40, 40i, 280, 424, and 424i

Important: Time adjustments must be made from the main, receptionist telephone set, typically extension 10 or 200.

1. Press the Intercom key, then #652
2. Enter the current time in 24-hour format (i.e.- 1:00 pm = 13:00) – HHMMSS - For the seconds, just use 00 - example - 2:45 pm = 144500
3. Press the Redial key

For the Strata DK 16, 24, 56, and 96

Important: Time adjustments must be made from the main, receptionist telephone set, typically extension 10 or 200.

1. Press the Intercom key, then 652
2. Enter the current time in 24-hour format (i.e.- 1:00 pm = 13:00) – HHMMSS- For the seconds, just use 00 -example - 2:45 pm = 144500
3. Press the Redial key

For the Strata Se, IVe, XIIe, and XXe

Important: Time adjustments must be made from the main, receptionist telephone set, typically extension 10 or 200.

1. With the handset in the cradle, dial # * 52
2. Enter the current time in 24-hour format (i.e.- 1:00 pm = 13:00) – HHMMSS - For the seconds, just use 00 -example - 2:45 pm = 144500
3. Press the # sign

For the Strata S, IV, XII, and XX

Important:Time adjustments must be made from the main, receptionist telephone set, typically extension 10 or 200.

1. With the handset offhook, dial # * 52
2. Enter the current time in 24-hour format (i.e.- 1:00 pm = 13:00) – HHMMSS - For the seconds, just use 00 example - 2:45 pm = 144500
3. Press the # sign

My Message light is blinking but when I press the button, it does not go into my voicemail box. How can I fix this?

To have this happen is not typically an indicator that there is a problem with the operation of your phone or voicemail system. This usually happens when desk sets send messages to each other. This will light the Msg light but does not necessarily mean that the phone has voice messages in its voicemail box. To stop the light from blinking, simply press Intercom #409. This may not clear the light completely. If it remains blinking, this may mean that you do in fact have messages. Try pressing the Msg button again to see if it logs into your mailbox. If it still does not work, continue pressing Intercom #409 until it stops blinking.

After the light has been cleared, test to make sure that your voicemail is functioning properly by leaving yourself a voicemail and going through the procedure to check it. If problems still persist, call us at 800-330-4243 and create a service order as this may mean that there are other issues not able to be resolved over the phone.

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My lines are down. How can I tell if it is a problem with my service provider or my SETCOM, Inc. telephone equipment?

It is important first to understand the difference between your desktop phones and your telephone lines. Typically what happens is a service provider such as Bell South or Eatel will bring your phone lines into your building to what is know as a D-marc. Your service provider is responsible for installing and maintaining your service up to this point in your building. This is where SETCOM takes over. SETCOM takes the service from the D-marc and connects the line into your phone system or to faxes, modems, etc. Your SETCOM provided phone system is what controls your desktop phones, allowing them to intercom other telephones or to access one of the lines that has been connected to it. Other than allowing for the access to the line, the phone system does not control any features or services on that line directly.

In recent years, companies known as CLECs have been formed in order to directly compete with major service providers. Often what they will do is install a T-1 line to your building and use that T-1 to provide the dial-tone for your business. You can have as many as 24 lines operating on this single T-1 circuit and should something happen to your circuit, all of your lines could be affected.

A quick easy way to tell if the problem you are experiencing is coming from your service provider or your SETCOM telephone system is to look at your phone. If you have a display phone, check to see if the display is still working and displaying the correct date and time.

*The display is working and showing all correct information. Our phones are working but we do not have dial tone. We have a problem with our service provider.*

If you do not have a display, or if you would like to further confirm the source, you can try to intercom another extension or access a line to dial out. If you receive a dial tone when you press the Intercom button and are able to dial another extension or if you access a line and the light on the phone lights up solid green (or red depending on your system), this typically indicates that the phone system is functioning properly and that the problem is with your service provider.

*Our Line 3 light is on and our speaker is on but we have no dial tone. We have a problem with our service provider.*

If any of the above does not occur, your problem may be with your phone system. If that is the case, call us at 800-330-4243 and we will set up an emergency dispatch to fix the problem as quickly as possible.

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